At Tilt, luxury isn’t just a standard. It’s a statement of care, integrity, and excellence. We go beyond transportation to create an experience defined by professionalism, comfort, and trust. Whether you’re traveling for business, pleasure, or a special event, our mission is simple: to deliver an unforgettable journey inspired by our core values.
Privacy Policy
Your privacy matters to us. This policy explains how TILT Luxury Limo Services collects, uses, and protects your personal information.
Last Updated: February 27, 2026
1
Information We Collect
A. Information You Provide
We collect information you provide directly when using our Services, including:
- Full name, email address, and phone number
- Profile photo
- Payment and billing information
- Driver’s license and vehicle details (for drivers)
- Communications with customer support
B. Location Information
To provide ride services, we collect:
- Real-time GPS location when the app is active
- Pickup and drop-off addresses
- Trip route and history
Location data may be collected in the foreground and, if you grant permission, in the background to support ride tracking and driver dispatch.
C. Automatically Collected Information
- IP address and device identifiers
- Device type, operating system, and app version
- Usage patterns and interaction data
- Crash reports and diagnostics
2
How We Use Your Information
We use the information we collect to:
- Provide ride booking and luxury transportation services
- Match riders with qualified chauffeurs
- Process payments and issue receipts
- Send ride confirmations, updates, and service notifications
- Improve app performance, reliability, and user experience
- Detect and prevent fraud and ensure safety
- Comply with applicable legal obligations
We do not sell your personal information to third parties.
3
Information Sharing
We may share your information with the following parties, only as necessary to provide our Services or comply with legal requirements:
- Drivers and riders — to facilitate and complete trips
- Payment processors — to handle transactions securely
- Cloud hosting and infrastructure providers — to operate and maintain the platform
- Analytics and fraud prevention services — to improve safety and performance
- Law enforcement or regulatory authorities — when required by applicable law
4
Payment Processing
All payments are processed through trusted third-party payment processors. TILT does not store complete credit card numbers on its servers. Payment data is handled in accordance with the processor’s privacy and security standards, including PCI-DSS compliance.
5
Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide and improve our Services
- Maintain trip history and transaction records
- Comply with legal, tax, and regulatory obligations
- Resolve disputes and enforce our agreements
When data is no longer needed, we securely delete or anonymize it.
6
Your Privacy Rights
Depending on your state of residence, including California (CCPA/CPRA), you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of the sale of personal information (we do not sell your data)
- Request information about data sharing and disclosures
To exercise any of these rights, please visit our Contact page. We will verify your identity before processing any request.
7
Data Security
We employ administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These include encrypted communications, secure cloud infrastructure, and access controls.
While we take reasonable measures to protect your data, no system can guarantee absolute security.
8
Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 18, we will promptly delete it.
9
Third-Party Services
Our Services may contain links to third-party websites, applications, or services that are not operated by TILT. We are not responsible for the privacy practices or content of these external services. We encourage you to review their privacy policies independently.
10
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.